WordPress technical support that leaves your website better than before.
What's wrong with your website?
We reply within 4 business hours with the likely cause and a fixed price.
What's wrong with your website?
Pick the symptom that best matches what you see. If you are not sure, the free diagnosis will clear it up.
My website shows an error
White screen, error 500, “critical error” or a page that stopped loading: we find the cause and fix it without losing your content.
My site was hacked
We clean the malicious code, close the door it came in through, change credentials and ask Google to remove the warnings.
My website is too slow
We optimize images, cache, database and plugins. We show you the speed before and after with real measurements.
My forms don't arrive
We set up email delivery (SMTP) and test every form so no potential client gets lost.
My store isn't selling
Cart, payment gateway, shipping or WooCommerce inventory failing: we check it with test purchases.
I need a tweak
Design changes in Elementor, copy, new sections or fixing details on mobile. You ask, we do it.
From symptom to discharge in six steps.
Most fixes are ready in 24 to 48 hours. You always know what we are doing and why.
You tell us what's happening
You fill in the form or message us on WhatsApp with your website address and the symptom.
Free diagnosis
We check your site from the outside, without asking for passwords, and within 4 business hours we tell you the likely cause.
Fixed price
You get what we will do, how much it costs and how long it takes. No hourly billing and no surprises at the end.
Secure access and backup
We use a temporary user and make a full copy of your site before touching anything.
Treatment and testing
We fix the problem, test forms, payments and speed, and keep you posted on WhatsApp.
Discharge with warranty
We give you a before-and-after report, remove the temporary access and the fix comes with a 15-day warranty.
So the problem doesn't come back.
No lock-in plans: cancel whenever you want. Ideal after a fix to keep your WordPress healthy.
Basic Care
For corporate websites that can’t afford to fall behind on updates.
- WordPress, theme and plugin updates
- Weekly off-site backup
- 24/7 downtime monitoring
- Monthly health report
Pro Care
For businesses that get clients through their website every day.
- Everything in the Basic plan
- Firewall and malware scanning
- 1 hour of changes per month
- Priority support on WhatsApp
- Monthly speed review
Store Care
For WooCommerce stores where every minute offline is a lost sale.
- Everything in the Pro plan
- Test purchases after every update
- Daily backup
- 3 hours of changes per month
Technicians who also design.
Since 2019 we have built WordPress websites for tourism, healthcare, education and retail companies. That experience takes care of your website.
We are a design agency
We don’t just remove the error: if we see something holding back your sales or rankings, we tell you.
Experts in your stack
Elementor Pro, JetElements and WooCommerce are the tools we build websites with every day.
Measurable results
Every job ends with a before-and-after report: errors fixed, security and speed.
Your site, protected
A backup before every change and temporary access that we remove when we finish.
Fast, secure WordPress sites, always up to date.
Real Imaginar Web House projects related to this service. Click to see each site live.
Nicho Marketing
Platform for a marketing agency with service presentation, analytics and integrations.
Parque Termal Paipa
Platform with a booking system, online store, institutional content management and government transparency compliance.
Hub Legal
High-converting landing page with a sign-up form, payment gateway and direct access to the virtual classroom.
Questions about WordPress support.
How much does WordPress technical support cost?
One-off fixes start at $90,000 COP and monthly care plans at $120,000 COP. Before we start you always get a fixed price; the initial diagnosis is free.
Do you work on sites not built by Imaginar Web House?
Yes. We work with any WordPress site, no matter who built it, which theme it uses or where it is hosted.
What if my website is down right now?
Message us on WhatsApp and mark it as urgent. Emergencies are handled in less than 2 hours, weekends included, with a 50% surcharge on the standard rate.
Is it safe to give you access to my site?
Yes. We ask for a temporary user (never your personal password), make a backup before working and remove the access when we finish.
What if the problem comes back?
Every fix comes with a 15-day warranty: if the corrected issue returns within that period, we fix it at no cost. To keep it from happening, we recommend a monthly care plan.
Do the monthly plans have a minimum term?
No. You can cancel whenever you want with 15 days’ notice; the current month is fully provided.
What if the problem is the hosting?
We identify it in the diagnosis, talk to your provider for you and, if it makes sense, help you move to a more stable host without losing rankings.
Is your website down right now?
Message us on WhatsApp and a specialist will check it in less than 2 hours, weekends included.
contacto@imaginarwebhouse.com · +57 316 125 2324 · Colombia, the Americas and Europe · 100% remote