Privacy policy.
How we collect, use and protect your personal data, in accordance with Colombia’s Law 1581 of 2012 on personal data protection (habeas data).
1. Data controller
Imaginar Web House, [company or owner name], identified with [tax ID / ID number] and domiciled at [address], [city], Colombia, is the controller of the personal data collected through the website imaginarwebhouse.com, WhatsApp, email and other service channels.
Contact channels for personal data matters: email contacto@imaginarwebhouse.com, WhatsApp and phone +57 316 125 2324. Business hours: Monday to Friday from 9:00 to 18:00 and Saturdays from 10:00 to 13:00 (GMT-5).
2. Legal framework
This policy is issued in compliance with the Colombian Political Constitution (article 15), Statutory Law 1581 of 2012, Decree 1377 of 2013 (compiled in Single Decree 1074 of 2015) and any other rules that amend or supplement them.
3. Data we collect
Data you provide voluntarily: name, company, phone or WhatsApp, email, service of interest and any information you include about your project.
Browsing data: IP address, browser and device type, pages visited and data collected through cookies and similar technologies (see the cookies section).
We do not request sensitive data or data from minors. If you happen to send it, we will delete it.
4. Purposes of processing
- Answer your requests and send you quotes and proposals.
- Provide, perform, support and invoice the services you hire.
- Contact you by email, phone or WhatsApp about your project.
- Send you commercial information about our services, when you have authorized it (you can withdraw this authorization at any time).
- Measure and improve the performance of the site and our campaigns.
- Comply with legal, accounting and tax obligations.
5. Authorization
By ticking the acceptance box on our forms, or by contacting us via WhatsApp or email, you give us prior, express and informed authorization to process your data under this policy. We keep proof of that authorization.
6. Data subject rights
As the data subject, you have the right to:
- Know, update and correct your data.
- Request proof of the authorization granted.
- Be informed about how we have used it.
- File complaints with the Superintendence of Industry and Commerce (SIC) for violations of the law.
- Revoke the authorization and/or request deletion of the data when there is no legal or contractual duty to keep it.
- Access your personal data free of charge.
7. Procedure for inquiries and complaints
Inquiries: send your request to contacto@imaginarwebhouse.com with your name and ID. We reply within 10 business days, extendable by 5 more business days, in which case we will tell you why.
Complaints (correction, update, deletion or revocation): send an email with your identification, a description of the facts, the reply address and any supporting documents. We handle it within 15 business days, extendable by 8 more business days. If the complaint is incomplete, we will ask you to complete it within the following 5 days.
8. Processors and data transfers
To operate, we use providers that may process data on our behalf, such as the site’s hosting, email, WhatsApp, analytics tools and advertising platforms (for example, Google and Meta). Some of them have servers outside Colombia, so your data may be transferred internationally to countries with adequate levels of protection or under the safeguards required by law.
We do not sell or transfer your personal data to third parties for commercial purposes.
9. Security and retention
We apply reasonable technical and administrative measures (SSL certificate, restricted access, backups) to protect your data against loss, misuse or unauthorized access.
We keep data for as long as needed for the purposes described and for the periods required by accounting, tax and commercial regulations.
10. Cookies
The site uses necessary cookies to work and, only if you accept them in the cookie notice, analytics cookies (to understand how the site is used) and marketing cookies (to measure and personalize ads). You can accept, reject or configure optional cookies from the notice, and delete them at any time from your browser settings. Details of each cookie are in our Cookie policy.
11. Validity and changes
This policy is effective from its publication. We may modify it to adapt to legal or operational changes; important changes will be announced on this page. Data will be processed for as long as needed to fulfill the purposes described here.
See also our Terms and Conditions.